AISTATS Subscription, Cancellation, and Refund Policy

This refund policy applies to payments made using bank cards through payment systems, excluding transactions processed via the App Store and Google Play Market.

1. Refund Eligibility

1.1 Conditions for Refund Requests

AIstats may consider refund requests for Paid Services under the following conditions:

• The request is submitted within 14 days from the date of purchase and includes a valid reason.
• The purchase was a subscription or one-time digital service, excluding direct software or product downloads.

1.2 Circumstances for Refund Approval

Refunds will be granted under the following circumstances:

• The purchase was made accidentally.
• A minor made the purchase without authorization.
• The user did not intend to renew the subscription.
• The service was defective, did not function as described, or was subject to misleading advertising, in accordance with consumer protection laws.

1.3 Refund Requests After 14 Days

Refund requests made after 14 days will not be eligible, except when:

• The service is defective, unavailable, or does not meet its stated description.
• Required by applicable consumer protection laws.

1.4 Right of Withdrawal (European Consumers Only)

• Users in the European Economic Area (EEA) may be eligible for withdrawal-based refunds in accordance with local consumer laws.
• Users outside Europe may not have this right.

1.5 Third-Party Purchases

If the service was purchased through a third-party provider (e.g., Apple App Store, Google Play), their refund policies apply.

1.6 No Refunds for Suspended Accounts

• If an account is suspended or terminated due to violations of AIstats' Terms and Conditions, refunds will not be granted.
• Suspended or deleted accounts due to violations will not receive refunds or compensation.

2. Requesting a Refund

2.1 Submission Process

Users must submit refund requests via support@aistats.pro with the following details:

• Order ID
• Reason for the request
• Supporting documentation (if applicable)

2.2 Processing Time

Refund requests will be reviewed and processed within 5 business days.

3. Subscription & Free Trials

3.1 Free & Paid Trials

• AIstats may offer free or paid trials for its services.
• Users must cancel at least 24 hours before the end of the trial to avoid being charged.
• A valid payment method is required to start a trial.

3.2 Subscription Billing & Cancellation

• Subscriptions renew automatically at the end of each billing cycle (weekly, monthly, 6 months, yearly, or as selected at purchase).
• Payment will be charged to the submitted payment method at the time of purchase.
• Users can cancel their subscription anytime through their account settings or by contacting support@aistats.pro.
• Deleting the app does not cancel the subscription. Users must manually cancel through their account settings.
• Cancellations must be made at least 24 hours before renewal to avoid additional charges.
• Account Termination Does Not Immediately Cancel Access: Users who terminate their account will continue to have access until the end of their billing period. No refunds will be issued for unused time.

4. Refund Processing for Third-Party Purchases

4.1 Apple App Store Refunds

• Refund eligibility follows Apple's refund policies.
• Users must request refunds via Apple ID settings or Apple Support.

4.2 Google Play Store Refunds

• Refund eligibility follows Google Play's refund policies.
• Users must contact Google Play support with the Order ID from the purchase confirmation email.

4.3 Refunds for Purchases on AIstats Website

• Users who purchased directly from the AIstats website must request refunds via support@aistats.pro.
• Refunds will be evaluated based on consumer protection laws and service performance issues.

5. Pricing Changes & Notifications

5.1 Pricing Modifications

• AIstats reserves the right to modify subscription pricing with prior notification.

5.2 Notification Methods

• Users will be notified via email, in-app messages, or website notifications before any price adjustments.

5.3 Subscription Cancellation

• If users do not agree to the new pricing, they must cancel their subscription before the price change takes effect.

6. Fixed-Term Subscriptions

6.1 Non-Refundable Policy

• Fixed-term subscriptions activate upon payment and remain valid for the purchased duration.
• Refunds are not issued for fixed-term subscriptions unless required by consumer protection laws.

7. Maintenance & Support

7.1 Service Disruptions

• AIstats may perform periodic updates and maintenance, which could temporarily disrupt service availability.
• In cases where service is significantly interrupted, AIstats will provide advance notice whenever possible.

7.2 Customer Support

• Users can contact support@aistats.pro for assistance with refunds, subscriptions, or general inquiries.
• AIstats aims to respond to inquiries within 5 business days.

8. User Guidance & Documentation

8.1 Policy Retention

• Users are encouraged to take a screenshot or save a copy of this refund policy for future reference.

Note: This Refund Policy is subject to AIstats' Terms and Conditions. By purchasing any AIstats service, you agree to the terms outlined in this document.